BENEFITS
• Contains an activated charcoal blend to adsorb dirt, grime and impurities
• Lightly hydrates with coconut oil to help reduce dryness
• Improves hair’s texture and manageability
• Improved performance from styling products
• Gently conditions and provides a deep cleanse
DIRECTIONS
Apply to clean, towel-dried hair, focusing on the scalp. Massage the masque in circular motions and work through the hair from scalp to ends. Leave on for 5 minutes. Rinse well and follow with your favorite MONAT Conditioner. Can be used 1-2x a week.
Thank you for visiting mymonat.com. MONAT understands that on-line privacy is very important to you. We have adopted this Internet Privacy Policy as part of our commitment to your privacy. The terms “we”, “us”, and “our” refer to the MONAT Global family of companies and mymonat.com.
This Internet Privacy Policy applies to personal information we obtain from you via mymonat.com (the Web Site). The Internet Privacy Policy describes what personally identifiable information we may collect or obtain about you (Personal Information), provides examples of how we use Personal Information, and explains your options regarding our use and disclosure of Personal Information. Please note that the Internet Privacy Policy applies only to your interactions with us through this Web Site.
1. What Personal Information We Obtain
2. How We Use Personal Information
3. How We Share Personal Information
4. How We Use Cookies
5. How You Can Opt Out of Promotional Emails and Text Messaging
6. Miscellaneous Information (such as changes to this policy and children’s privacy)
7. Data Security.
1. What Personal Information We Obtain
We obtain Personal Information from you -- such as your name, address, account number, shopping history, e-mail address and telephone number -- when you give us that information when shopping or using our services. For example, we will obtain Personal Information about you when you (i) register to use our website; (ii) place an order with us; (iii) participate in advertising promotions; (iv) subscribe to mymonat.com E-mail Updates (our e-mail newsletter); (v) or subscribe to MONAT mobile text messaging updates and promotions. We will also collect Personal Information when you correspond or speak with us. We may also collect Personal Information about you from third parties, such as demographic or marketing firms, to improve our marketing efforts.
2. How We Use Personal Information
We use Personal Information to conduct our business and to provide you with high quality products and services. For example, if you order from the Web Site, we may send you emails and notices about your order and about other merchandise and services that we think may be of interest to you. We may also share Personal Information with other members of the MONAT corporate family. We do not sell or rent the Personal Information we obtain through the Web Site. If you want to opt out of getting promotional emails from MONAT, see Section 5 below.
3. How We Share Personal Information
To provide you with quality service, we may disclose the Personal Information we collect with service providers that perform marketing, promotional and other services for us. Service providers who perform services on our behalf are contractually bound to use your Personal Information only to help us to provide you with products and services from MONAT. We may also provide information to carefully selected outside companies for the purpose of jointly marketing a product or service to you. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analyzing retail trends and marketing, but such information does not identify you or any other individual.
We may also disclose your Personal Information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose your Personal Information as part of our customer or contacts list if another company acquires MONAT or a portion of our business.
3 mymonat.com Privacy Policy
As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this is below in Data Security.)
Except as described, we do not share or knowingly make any Personal Information available to any third parties.
4. How We Use Cookies
A “cookie” is a small data file stored by your Web browser on your computer’s hard drive. It allows mymonat.com to recognize your computer (but not specifically who is using it) upon entering the site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.
We use cookies to keep track of when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to mymonat.com. We may use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the settings, preferences or options menus in your browser. However you will not be able to make purchases on our site if you disable cookies.
If you are shopping at mymonat.com and are having difficulty adding items to your shopping cart or completing your order, please check your privacy settings in your browser. We find that “Medium” Privacy Settings will optimize your online shopping experience at mymonat.com. If you are currently using the “Medium High” or “High” privacy settings, you can improve your online ordering experience if you override your current cookie handling practices for specific websites, including mymonat.com. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your MONAT order by phone at (888) 867-9987.
5. How You Can Opt Out of Promotional Emails and Text Messaging
You may opt out of receiving promotional emails from MONAT at any time by utilizing the unsubscribe link on every email we send. Please allow up to ten days for us to process your request. You can also opt out of mobile phone messaging by the texting “STOP” to 313131 in the US and 393939 in Canada. In the United Kingdom, we do not use mobile phone or text messaging.
6. Miscellaneous Information
Changes to this Internet Privacy Policy: We reserve the right to change this Internet Privacy Policy, and to apply any changes to previously collected personal information. We urge you to periodically check this Privacy Policy for any changes. The “last revised” date will change when we make revisions to the policy. All changes will be effective upon posting or as otherwise stated in the revision. If you cannot accept the terms of the Internet Privacy Policy, as posted, please do not use this Web Site.
Governing Law, Dispute Jurisdiction: The laws of the State of Florida, excluding its choice of law principles, govern all matters arising from or related to the Web Site, including your access and use, and any Internet transaction between you and us.
Children’s Privacy: The MONAT Site is not targeted towards, nor intended for use by, anyone under the age of 18.By using the MONAT Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on the MONAT Site. In the event we become aware you are under 18, we will cancel your registration.
7. DATA SECURITY
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Questions?
If you have questions regarding our Internet Privacy Policy please contact us at:
MONAT Global
3470 NW 82nd Avenue
Suite 910
Doral, FL 33122
(888) 867-9987. Monday to Friday: 8 AM – 11 PM | Saturday: 8 AM – 5 PM. Times are Eastern
MONAT is committed to providing a website that is reasonably accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, and we strive to achieve guidelines such as WCAG 2.0. If you experience any difficulty in accessing any part of this website, please feel free to call Customer Service at 888-867-9987, or email us at monataccess@monatglobal.com. We will be happy to assist you with any information, goods or services that you may need and we will work with you to provide the information, item, or transaction you seek through an alternate communication method, that is accessible for you consistent with applicable law (for example, through telephone support).
If your schedule does not permit you to call us during our extended support hours, we are happy to offer our customers with disabilities the opportunity to schedule a personal appointment at any time of day or night, including holidays that is convenient to you. To schedule such an appoint, please email us at monataccess@monatglobal.com and indicate the date and time you would like to schedule such assistance. If you are already a MONAT customer, in addition to our toll-free number and email address above, you may also reach us by Live Chat through your Back Office (https://mymonat.com). For additional ways to contact MONAT, please see https://monatglobal.com/contact/.
Market Partner Cancellation and Re-Application
Market Partner Cancellation and Re-Application
A Market Partner may legitimately change organizations by voluntarily cancelling his or her MONAT business and remaining inactive (i.e., no purchases of MONAT products for resale, no sales of MONAT products, no sponsoring, no attendance at any MONAT functions, and no participation in any other form of Market Partner activity, or operation of any other MONAT business) for six (6) full calendar months. Following the six month period of inactivity, the former Market Partner may reapply under a new Sponsor, however, the former Market Partner’s Marketing Organization will remain in the original line of sponsorship.
VIP CANCELLATION
As a VIP Customer, you have the option of cancelling your account in the following circumstances:
Within 30-days of receiving your first order, provided you return the products received in the initial order. You must contact the Market Partner & Customer Care team before the second order has shipped.
Once you have completed three or more qualified* Flexship orders. A qualified Flexship order is $84 USD/$110 CAD / £60 GBP or more.
When upgrading to Market Partner - it is necessary to contact Market Partner and Customer Care to upgrade and apply the $19.99 USD/$24.95 CAD / £18 GBP VIP enrollment fee toward the Market Partner starter kit and cancel further VIP Flexship orders.
If the VIP cancels their participation in the VIP Customer Program prior to receiving three such shipments, a cancelation fee is assessed. If the VIP has placed one order (the enrollment order) and keeps it and then requests to cancel, the fee is $25 USD/$33 CAD / £19 GBP. If a VIP has placed two Flexship orders (one being the enrollment order), the fee is $19 USD/$25 CAD/ £15 GBP.
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